Search Results for: recognition

Start the New Year “Bright”

Start your department’s new year off with a book club. Learn something new and fun, and make your workplace more positive in the process. May I suggest You Made My Day: Creating Co-worker Recognition & Relationships, by Michael McCarthy and Janis Allen, available on www.janisallen.com – just click on "bookstore."  Here’s an exerpt from the book:      Recognition and relationships are intertwined concepts that are difficult to separate. We find it similar to William Butler Yeats’ observation, "How do you tell the dancer from the dance?"      We often can’t tell the relationship from the recognition. A relationship is composed of the feelings created by past actions and words between two people. Recognition is showing how you value another person’s work.      Recognition (giving and receiving) is difficult or impossible when competitiveness, lack of trust, or insensitivity are part of the way people relate. The New Year is a great time to transform those relationships into more positive ones! Below are some ideas for organizing a group "read." 1.  Set a frequent (twice per month works well) schedule for discussing an achievable number of pages to read. Two chapters per two weeks works for most everyone. Ask everyone in your group to place the dates and … Continue reading

Be a Great Boss In a Tough Economy

Can’t offer more money? Can’t guarantee job security? Can’t give promotions now? What can a boss do during a tough economy to show how she values people? 1.  Ask their opinions. Close mouth and listen. Take notes. You don’t have to use all the ideas. Just save them. This demonstrates to that person that you take his ideas seriously. And who knows? There may be a gem in there somewhere – later if not sooner. 2.  Keep your own complaints about the current situation to yourself. Vent to a trusted friend outside your organization or to a spouse or companion when you need to let off steam – not to your staff. 3.  Listen to your staff’s frustrations but minimize the time you both spend talking about conditions neither of you can control.  Once the problem has been stated, re-direct the conversation to the solution stage with a question like "What do you suggest?" or make a statement that gets the conversation onto today’s priorities. Whatever you listen to, you’ll get more of! 4.  Give frequent informal recognition for work that you value. "Good solution," "You saved our bacon!" and "Great preparation for that meeting" are quick and cheap ways to … Continue reading

Speeding at the DMV

“Waiting in line for a driver’s license is an aggravation nobody needs. People who wait one hour for a four-year license must feel like they’re waiting four years for a one-hour license.” – Lt. Governor Stan Lundine, New York State So the New York Department of Motor Vehicles decided to do somethng about it. They embarked on a mission to improve their customer service. They reinvented themselves and shortened their customers’ average wait time from 96 minutes to 27 minutes. How did they do it?