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The People Side of Lean/Six Sigma

“They’re not doing it. They’re no longer using the new process the team created just a few months ago at their Kaizen event. What’s going on?” Michael McCarthy explains . . . When a Lean Sensei or Six Sigma Black Belt leads a team to design an improved process, he or she believes that the project is completed. The fallacy is “when you do it once, you’re done,” like machinery repair. Your mechanic says, “Your brake pads were worn out. We replaced them. Done. Good to go.” The Lean or Six Sigma project is complete and the project leader tells you, “Your old process was worn out. We replaced it with a new process. Done. Good to go.” WRONG! You’re not done.