1. How recognition affects bottom-line performance
  2. Learn the types of attempted “recognition” which actually create negative effects
  3. How to avoid the mistakes inherent in giving money or items that cost money
  4. Use correcting to get performance to a level for that can be reinforced
  5. SSIP – The keys to effective positive recognition:
    • Specificity
    • Sincerity
    • Immediacy
    • Personalization
  6. Go “beyond thank you” to find your employees’ higher level motivation and
  7. personal positive reinforcers
  8. Get your employees to reinforce their co-workers to create teamwork
  9. and day-to-day on-the-job positive culture