Search Results for: communication

Department-to-department Communications

How inter-department communication affects the health of your organization How to take the lead in breaking down barriers or old negative memories Steps to replace competition with cooperation How leaders can model the right or wrong behaviors: are you aware of what your team members may be learning from you – and imitating? Triangulation: a communication tool to avoid blaming and finger-pointing Your department has a reputation – what is it? Skills to create across-department-lines teamwork and even positive reinforcement!


Keynotes: Fast-moving, Full of Ideas, and Fun Your audience will learn tools to: Reduce the negative talk around you and increase the positive talk Use Trangulating to problem-solve without finger-pointing Understand how everything you do influences other people’s behavior Use positive motivation to improve performance and create a more positive culture Click here to view the 2 1/2 minute “sampler” of Janis Allen & Michael McCarthy’s Keynote Presentation: Communication Can Make or Break Your Day Book this program as a keynote or a half-day in-depth skill-building workshop for your organization –

Customer Service: Internal Customers, External Customers and Difficult Customers

Why it’s easier and cheaper to keep your current customers than to get new ones Communication skills that make a positive impression Listening skills to help you pinpoint what your customer really needs Body language and facial expressions for successful, professional in-person contact Telephone customer service: efficiency with a generous dose of warmth How to deliver great customer service when you’re under stress Overcome the barriers to giving excellent internal customer service, even when it isn’t returned The answer is “Yes, I can help . . . what’s the question?” Spot your customers’ “Transactional” or “Relational” communication styles, and flex your own style for more successful interactions Use positive lead-in words to ensure positive problem-solving and get a positive reaction from difficult customers