1. How leaders can build a team or break a team
  2. How to help your team members identify common bonds:
    • With each other
    • With other departments
  3. Tools to convert competition to cooperation
  4. When to ask for help, and how to ask to get “yes”
  5. Overcome reluctance to share information and skills
  6. Develop trust and a more motivating and positive culture
  7. How to get team members to:
    • Take initiative to help other team members
    • Give positive recognition to other team members
    • Develop positive relationships across department lines
  8. Your department has a reputation . . . what is it?