1. The role of a supervisor and leader
  2. What’s different about being a supervisor?
  3. Supervising people who were formerly your peers
  4. Authority, responsibility, and delegating
  5. How to find out your level of decision-making authority
  6. Using data to make your manager comfortable with your decisions
  7. When to ask; when to involve; when to inform
  8. Active listening and communication skills
  9. Giving specific authority and responsibility to your team
  10. Build your team with positive accountability and recognition