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	<title>Janis Allen</title>
	<link>http://www.janisallen.com</link>
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		<title>Make Your Training and Meetings More Exciting</title>
		<description><![CDATA[How could workshop participants NOT come back to finish all my sessions? My ego couldn&#39;t handle it. Disappointed in my retention rate (I had lost 6 people from a class), I had to try something new. My original format was 50% participant activities and 50% leader activities (translation: me talking half the time). This plan [...]]]></description>
		<link>http://www.janisallen.com/make-your-training-and-meetings-more-exciting/</link>
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		<title>A Warm Reception Turns Into Personalized Customer Service</title>
		<description><![CDATA[Paula, a receptionist, decided to add her name when she answered the phone. &#34;Good Morning, XYZ Industries, this is Paula.&#34; For the first time in her nine years, said Paula, customers responded by calling her by name . . . and then offering their names, &#34;Hello there, Paula. This is Jonathan Price. I&#39;m calling to [...]]]></description>
		<link>http://www.janisallen.com/a-warm-reception-turns-into-personalized-customer-service/</link>
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		<title>Silence Is Golden</title>
		<description><![CDATA[&#34;Ryan and I went out to lunch last week,&#34; Sara said, &#34;and it was the most motivating time I&#39;ve had in the five years I&#39;ve worked for him. I felt he saw my work as valuable.&#34; &#34;What made it so motivating?&#34; I wondered. &#34;He listened to what I wanted to talk about, never told me [...]]]></description>
		<link>http://www.janisallen.com/silence-is-golden-2/</link>
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		<title>The Eyes Have It</title>
		<description><![CDATA[I walked into a small store. The clerk, standing behind the counter at the back of the store, was busy texting, but halfway looked up and said, &#8220;Good morning.&#8221; I said &#8220;Good Morning,&#8221; and made my way to her. She had resumed her texting as I walked toward her. I waited a few seconds for [...]]]></description>
		<link>http://www.janisallen.com/the-eyes-have-it/</link>
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		<title>Wish You Could Clone Your Highest Performers?</title>
		<description><![CDATA[During March and April, I offer you a cost-effective Leadership Analysis (my travel expenses to your location plus $200.00) that will help you bring your struggling leaders nearer the performance level of your highest performers. Here&#39;s how Leadership Analysis works: I will: 1.&#160; Conduct behavioral interviews with 3 of your high-performing leaders and 3 leaders [...]]]></description>
		<link>http://www.janisallen.com/wish-you-could-clone-your-highest-performers/</link>
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		<title>2 New Year&#8217;s Resolutions for When Things Go Wrong</title>
		<description><![CDATA[Resolution # 1 &#8220;Recalculating . . .&#8221; said our vehicle&#8217;s GPS voice, gently, when we took a wrong turn. The word &#8220;recalculating&#8221; is symbolic. When we fail to meet our goals, we don&#8217;t have to pronounce ourselves or others to be failures. Using the &#34;recalculate&#34; idea puts us in a solving frame of mind, rather [...]]]></description>
		<link>http://www.janisallen.com/2-new-years-resolutions-for-when-things-go-wrong/</link>
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		<title>To See Ourselves As Others See Us</title>
		<description><![CDATA[My former boss told me that his boss, the General Manager, said &#34;I&#8217;m not sure Janis understands how serious our problems are in the plants. She looks so cheerful all the time.&#34; That stung! My image of the nearly-perfect me was crushed. But this made me realize that I should be getting down to business [...]]]></description>
		<link>http://www.janisallen.com/to-see-ourselves-as-others-see-us/</link>
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		<title>There&#8217;s No Such Thing as Constructive Criticism</title>
		<description><![CDATA[If it&#8217;s criticism, it&#8217;s not constructive. A client fired me, explaining, &#34;You&#8217;re not asking the hard questions!&#34;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160; &#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160; Criticism: the act of passing severe judgment; censure; faultfinding &#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160; Constructive: promoting further development or advancement Here&#8217;s the litmus test for &#34;constructive&#34; &#8211; When I walk away, will she know exactly what to do? Here&#8217;s how to [...]]]></description>
		<link>http://www.janisallen.com/theres-no-such-thing-as-constructive-criticism/</link>
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		<title>3 Ways to Be the Boss We All Want</title>
		<description><![CDATA[1.&#160; &#34;What can I do to help you today?&#34; This is the first question&#160;Rinda Green asks each of her employees and contractors as she walks into work&#160;each morning, still laden with her briefcase and tote bag. When she asks that question,&#160;she means it.&#160;When&#160;I tell her a task I need help with, she does&#160;that first &#8211; [...]]]></description>
		<link>http://www.janisallen.com/3-ways-to-be-the-boss-we-all-want/</link>
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		<title>Working Vacation Is an Oxymoron</title>
		<description><![CDATA[&#160; &#160;&#160;&#160;&#160;&#160;&#160; Oxymoron (ok&#180;si mor&#180;on), n. 1.&#160; an expression or figure of speech that combines contradictory words 2.&#160; from the Greek, oxymoros, [oxy- sharp + moros dull] Briefly linger over these oxymorons below for some serious fun during your work break. 1.&#160; Non-stop flight 2.&#160; Original copy 3.&#160; Go ahead, back up 4.&#160; Small crowd [...]]]></description>
		<link>http://www.janisallen.com/working-vacation-is-an-oxymoron/</link>
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