1. Communication styles: are you Transactional or Relational?
  2. Clear communication & listening skills
  3. How to give instructions, set expectations, and follow up
  4. When to listen and when not to listen (to reinforce only desired activity)
  5. Effects of voice tone and body language on the messages we send
  6. How to give feedback and coaching to develop your team
  7. Use your attention as positive reinforcement for valued behaviors and results