We speak without talking. Our most powerful messages don’t come from our words. They come from:      – our eye movements      – our facial expressions      – our posture and gestures As far back as 1959, anthropologist Edward T. Hall named these behaviors "The Silent Language." Most telling today, though, is the blackberry or cell [...]

“Don’t allow more than five minutes to elapse in a meeting without writing something on a flip chart.” This is a gem from Russell Justice, international quality consultant for Eastman Chemical/Kodak (retired) and co-founder of The Transformation Network. After five minutes in a meeting, Russell asks the question, “What are we saying here?” and writes down [...]

  There’s nothing like a deadline to get me moving. And nothing like personal accountability (knowing someone will ask me about it) to make sure I get my task done. And nothing like positive reactions from my colleagues, customers, or boss to make me happy I’ve done it. One time I faced a scary challenge: a [...]