Every supervisor, manager, and leader knows how uncomfortable it is to give feedback.
Receiving feedback is several times worse for many of us. We like to believe we’re doing everything right, or if we aren’t, that no one has noticed.
My title above is extreme (to get your attention, of course). Few of us believe we’re fabulous. [...]

My web designer has made a new person of me.
Karen Mazza took me from being a technophobe, to being an excited website/e-newsletter/blog addict . . . addicted to working on my own tech stuff, that is.
Here are seven examples of her actions – –  tips for you on how to educate your customers:

Karen responds same-day, [...]

“Waiting in line for a driver’s license is an aggravation nobody needs. People who wait one hour for a four-year license must feel like they’re waiting four years for a one-hour license.” [...]