How could workshop participants NOT come back to finish all my sessions? My ego couldn't handle it. Disappointed in my retention rate (I had lost 6 people from a class), I had to try something new. My original format was 50% participant activities and 50% leader activities (translation: me talking half the time). This plan [...]

The phone rang at 7:30 A.M. Michelle, an anxious student, asked: "Should I come today for the qualifying exam? I only got two Tootsie Rolls and a mint from Rachael!" Worldwide Interactive Network Instructor Rachael Caldwell had used a simple but powerful feedback system to help her online students achieve high scores on their Career [...]

  Jan, the owner of Simon the Jack Russell Terrier, trained Simon to touch a bell with his paw when he wanted to go outside.   One evening, Simon waited till she sat down to dinner, then rang the bell. When Jan left her plate of warm, delicious food to open the door, Simon ran past [...]