Portfolio of Services

Tip: When it comes to giving recognition, quantity begets quality.

Performance Leadership Consulting offers a comprehensive portfolio of services that helps managers, supervisors and associates improve performance and transform their cultures to be more people-oriented. This broad portfolio can help Human Resource professionals meet their training objectives and add depth to their corporate university offerings.

Our approach to training: "People want to be entertained!" (quoting Pauline Allen)




		Janis Allen is a dynamic and entertaining speaker for corporate meetings, conferences, association meetings and other special events. Janis speaks on a number of management, workplace, and leadership topics. Her topics include: How to Create a More Positive Culture Effective Performance Appraisals Improving Corporate Performance Improving Company Morale Stress Management Personality Styles at Work Speaking Engagements for Janis include presentations to these organizations: National Association for Employee Recognition Monsanto Chemical Toro Distributors SE Carolinas Employee Involvement Association Michael McCarthy speaks on a number of leadership and quality/process improvement topics. His audiences rate him as "fast-paced" and offering "practical ideas." His topics include: Leaders Act First Leading Change Building a Culture of Safety High Performing Teams Maximizing Performance Communication Skills Dealing with Difficult Customers He has been on the program at events sponsored by these and other organizations: National Association for Employee Recognition American Trucking Association Midwest Association for Behavior Analysis Preston Trucking Company To book speaking engagements, contact janisallen@janisallen.com

Companies hire Performance Leadership Consulting to conduct training on their premises as well as at off-site locations.

Custom-designed training sessions and workshops offered by Performance Leadership Consulting are clustered around five main categories:


	1. Organizational Leadership Employee involvement teams Problem-solving and conflict-resolution Customer service skills Employee retention How to create a more positive culture Department-to-department communications Employee-initiated performance appraisals Supervisory skills How to give positive recognition 2. Personal Leadership Delegating Listening and communications skills Performance coaching to develop people Internal customer relations Leading effective meetings Time management and goal setting, Five top skills for people who work with people Business etiquette Professional presentations and public speaking Business communications for office staff Stress management Consultative selling skills Negotiation skills Personal persuasion skills

3. Performance Leadership

Pinpointing the performance to focus on

Performance measurement

Performance feedback systems

Positive recognition for positive performance

Co-worker recognition

Communication Skills: active listening and assertive talk

Performance coaching to develop people

Conflict resolution

Collaborative problem solving

Creative problem solving

Performance teams

4. Quality Leadership

Defining suppliers and customers
Defining internal and external customers
Internal customer skills
Defining inputs, processes, and outputs
Making measurement your friend
Process Excellence: how to improve any process
Change Management: how to move from the old process to the new
Sustain the Gain: how to keep the new process stable

5. Customer Service

Little things matter: how to gain competitive advantage

Making yourself easy to do business with

How to measure customer service

Skills for customer relations

How to deal with problems

How to deal with difficult customers

Contact janisallen@janisallen.com

Performance Leadership Consulting provides consulting services to corporations, businesses and government organizations of all sizes.

Consultation is available on the following as well as any of the individual training topics mentioned above:

Organizational Leadership

Personal Leadership

Performance Improvement Systems

Quality Leadership

Customer Service

Instructional Design

Please contact us at janisallen@janisallen.com if you are interested in consultation and/or design services on these or related subjects.




		Performance Leadership Consulting provides Executive Coaching services to executives and managers of companies and organizations. This coaching provides a way for business people to: Formulate plans for career and business objectives Receive frank advice about business relationships Get help with each step of their success plan Test ideas with an objective "sounding board" Receive support for personal goals and improvement These coaching sessions are generally scheduled in weekly telephone sessions, with additional contact by e-mail available at any time during the week. Individualized schedules are worked out to meet each person's needs. Contact janisallen@janisallen.com


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