by Mike McCarthy
An excited employee said, "I told my boss, ‘If I don’t get Employee of the Month this month, I’m going to quit,’ so he gave it to me. Yay!" 
What’s wrong with this picture? Two things. First, we should never reinforce people for unproductive behaviors, negative talk, or threats (this will only get us [...]

The phone rang at 7:30 A.M. Michelle, an anxious student, asked: "Should I come today for the qualifying exam? I only got two Tootsie Rolls and a mint from Rachael!"
Worldwide Interactive Network Instructor Rachael Caldwell had used a simple but powerful feedback system to help her online students achieve high scores on their Career Readiness [...]

 
Remember Gary Larson’s great cartoon: a jar of mayonnaise in a refrigerator wearing a burglar’s mask and pointing a gun at the other condiments? Its great caption "When mayonnaise goes bad" still makes me chuckle.
I watched a meeting "go bad" as the leader and the participants’ positions on a controversial issue became farther and farther [...]