Jan, the owner of Simon the Jack Russell Terrier, trained Simon to touch a bell with his paw when he wanted to go outside.
 
One evening, Simon waited till she sat down to dinner, then rang the bell. When Jan left her plate of warm, delicious food to open the door, Simon ran past her, jumped onto [...]

The manager of a retail store told employees that their responsibility was to make transactions easy and quick for customers. However, if an item had no price or bar code, the cashier was required to call a manager. 
What’s wrong with this picture?  
We can do two things to make it easy and non-threatening for our team members to make decisions [...]

"What do you want to be?"  That’s what I ask people who are looking for a job, seemingly don’t have a goal, and need something to work toward," says Sheree Sorrells, an employment counselor at a North Carolina JobLink Center.
"It may be the first time anyone has asked the person that question in many years. Often, I [...]