“Don’t allow more than five minutes to elapse in a meeting without writing something on a flip chart.” This is a gem from Russell Justice, international quality consultant for Eastman Chemical/Kodak (retired) and co-founder of The Transformation Network.
After five minutes in a meeting, Russell asks the question, “What are we saying here?” and writes down the [...]

Here’s how to MAKE someone’s day:

Don’t just point out others’ mistakes. This breeds defensiveness and creates a negative, fearful culture.
Give your attention to those specific actions people do well. Don’t let just squeaky wheels get the grease. Stop by good performers’ workplaces sometimes and ask, “How do you do this so well?” Close mouth and [...]

 
There’s nothing like a deadline to get me moving.
And nothing like personal accountability (knowing someone will ask me about it) to make sure I get my task done.
And nothing like positive reactions from my colleagues, customers, or boss to make me happy I’ve done it.
One time I faced a scary challenge: a 50-minute meeting with a [...]