The road to a blah workplace is paved with good intentions  .  .  . “I intended to let Michelle know what a good impression she made on our visitors.” “I meant to tell Derek that his solution worked for our team and saved us hours of work.” But time is precious. In just 30 seconds, put [...]

My web designer has made a new person of me. Karen Mazza took me from being a technophobe, to being an excited website/e-newsletter/blog addict . . . addicted to working on my own tech stuff, that is. Here are seven examples of her actions – –  tips for you on how to educate your customers: Karen [...]

“Waiting in line for a driver’s license is an aggravation nobody needs. People who wait one hour for a four-year license must feel like they’re waiting four years for a one-hour license.” – Lt. Governor Stan Lundine, New York State So the New York Department of Motor Vehicles decided to do somethng about it. They [...]

“They’re not doing it. They’re no longer using the new process the team created just a few months ago at their Kaizen event. What’s going on?” Michael McCarthy explains . . . When a Lean Sensei or Six Sigma Black Belt leads a team to design an improved process, he or she believes that the [...]

Stand back and feel proud. That’s the reward for good mentoring. Mike Georgion (pictured here), once my boss, was also an expert mentor. What made Mike such an expert? Here are eight of his secrets: 1. He gave me plentiful positive recognition for what I did well. 2. Later, when my confidence was strong, he [...]